7 Gorgias Alternatives in 2026 (Based on Real User Feedback)

Why People Leave Gorgias

Gorgias is built specifically for ecommerce and its Shopify integration is genuinely excellent. But three complaints come up consistently in user discussions:

1. Usage-based pricing gets expensive fast. Gorgias charges per ticket on most plans. When you're small, this feels cheap. Once you hit 1,000+ tickets/month, the bills add up quickly — and you can't predict costs month-to-month.

“Sent us an email to say they are TRIPLING the price we pay. Disgusting how they treat customers! Don't do it. They are too big to support startups now. This is an enterprise app these days.”— Shopify App Store review (1 star)

2. Features locked behind higher tiers. Automation rules, revenue tracking, and multi-store support require the Pro or Advanced plan. Users report feeling “nickeled and dimed” as they try to access features they assumed were included.

3. Support for the support tool. Ironic, but a recurring theme. Users describe slow response times from Gorgias's own support team, especially on lower-tier plans.

The Alternatives

1. Tidio — Best for small Shopify stores that want chat + email in one tool

Tidio combines live chat, chatbots, and a shared inbox into a single tool. Its free plan is generous enough for stores handling under 100 conversations/month. The Shopify app is well-reviewed and installs in minutes.

Pricing: Free plan available. Paid plans from $29/mo per seat. No per-ticket charges.

What real users say: Shopify store owners consistently mention Tidio's chatbot builder as a standout. It's not as powerful as Gorgias for email-heavy support teams, but for stores where live chat is the primary channel, it's a strong fit.

“We've been using Lyro AI through Tidio on our Shopify store and it's already taken a huge load off of customer service... like having an extra support rep who never sleeps.”— Shopify App Store review

Who should pick this: Small stores (under 500 tickets/mo) where live chat is the main support channel.

Who should skip this: Teams handling 1,000+ tickets/mo across email, chat, and social. Tidio's email support is less mature than dedicated helpdesk tools.

2. Freshdesk — Best for teams that want predictable seat-based pricing

Freshdesk is a full-featured helpdesk with a free plan for up to 10 agents. Its pricing is seat-based (not per-ticket), which makes costs predictable. The Shopify integration exists but isn't as deep as Gorgias — you won't see order data inline without some setup.

Pricing: Free for up to 10 agents. Growth plan at $15/agent/mo. Pro plan at $49/agent/mo.

What real users say: Freshdesk is the most commonly recommended Gorgias alternative in Reddit threads for teams that want to escape per-ticket pricing. Users praise the automation and the generous free tier, but note the Shopify integration requires work.

“Freshdesk is less expensive than its competitors — orders of magnitude less expensive than Salesforce, and has about 80% of the functionality.”— TrustRadius verified review

Who should pick this: Teams of 3+ agents who want a proven, affordable helpdesk with strong automation.

Who should skip this: Solo operators who mainly need chat (Tidio is simpler), or stores that absolutely need native Shopify order actions inside the helpdesk.

3. Re:amaze — Best Gorgias feature match at a lower price

Re:amaze is the closest competitor to Gorgias in terms of ecommerce-specific features. It has native Shopify integration (view orders, process refunds from the inbox), live chat, chatbots, and FAQ management — all in one tool. Pricing is seat-based, starting at $29/agent/mo.

Pricing: Basic at $29/agent/mo. Pro at $49/agent/mo. Plus at $69/agent/mo.

What real users say: Re:amaze comes up frequently in “Gorgias alternatives” threads as the tool that's closest in functionality. Users appreciate the Shopify integration depth and the ability to handle chat, email, and social in one place.

“When we finally decided to migrate to Re:amaze (which offered better pricing for the exact same features), Gorgias was anything but helpful during the transition.”— Shopify App Store review (posted on Gorgias page)

Who should pick this: Shopify stores that love Gorgias's ecommerce features but hate the per-ticket billing.

Who should skip this: Non-Shopify stores (the ecommerce integrations are Shopify-heavy), or very small stores where Re:amaze's $29/mo feels steep.

4. Zendesk — Best for growing teams that need enterprise features

Zendesk is the industry standard for customer support. It's more complex to set up than Gorgias, but it scales better and has deeper automation, reporting, and multi-channel capabilities. The Shopify integration works but requires the Zendesk app.

Pricing: Suite Team at $55/agent/mo. Suite Growth at $89/agent/mo. Suite Professional at $115/agent/mo.

What real users say: Zendesk is rarely recommended for small Shopify stores — it's overkill. But for teams handling 2,000+ tickets/mo with multiple agents, it consistently comes up as the long-term platform.

Who should pick this: Mid-market ecommerce teams (5+ agents, 2,000+ tickets/mo) who need advanced automation and reporting.

Who should skip this: Small Shopify stores. Zendesk's setup complexity and price don't make sense under 1,000 tickets/mo.

5. Richpanel — Best for self-service and customer portal

Richpanel focuses on self-service: giving customers a portal where they can track orders, request returns, and manage subscriptions without contacting your team. It's built specifically for ecommerce and has strong Shopify integration.

Pricing: Starter at $29/mo for 1,000 conversations. Pro at $49/mo. Enterprise custom pricing.

What real users say: Users praise the self-service portal as Richpanel's killer feature. If a large percentage of your tickets are “where is my order?” queries, Richpanel can reduce ticket volume significantly.

“My favorite feature is the self service portal where our customers can answer their own questions without actually needing to talk to a representative! With this feature alone we have cut our emails in half!”— Shopify App Store review

Who should pick this: Stores where most tickets are WISMO (where is my order) and routine order inquiries.

Who should skip this: Teams that need advanced multi-channel support or complex automation workflows.

6. Helpscout — Best for teams that want a clean, simple shared inbox

Helpscout isn't ecommerce-specific, but it's beloved by small teams for its clean interface and simplicity. It has a Shopify integration via sidebar app, knowledge base, and live chat (Beacon). Pricing is straightforward and seat-based.

Pricing: Standard at $20/user/mo. Plus at $40/user/mo. Pro at $65/user/mo.

What real users say: Teams that switch from Gorgias to Helpscout typically prioritize simplicity over ecommerce-specific features. They like that it “just works” without the complexity.

Who should pick this: Small teams (1-3 agents) who want a clean, reliable shared inbox without ecommerce-specific bells and whistles.

Who should skip this: Stores that need native Shopify order actions (refunds, cancellations) from inside the helpdesk.

7. DelightChat — Best for WhatsApp-heavy ecommerce support

DelightChat is built for ecommerce brands that handle support across WhatsApp, Instagram, Facebook, and email. It's popular with Shopify sellers in markets where WhatsApp is the primary customer communication channel.

Pricing: Startup at $49/mo. Scale at $99/mo. Growth at $299/mo. All plans include unlimited agents.

What real users say: The WhatsApp integration is the main draw. If your customers primarily reach out via WhatsApp (common in India, Brazil, and Southeast Asia), DelightChat is one of the few tools that handles it natively alongside Shopify.

Who should pick this: Shopify stores with a customer base that prefers WhatsApp or Instagram DMs over email.

Who should skip this: US/EU stores where email and live chat are the primary channels.

Quick Comparison

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